FAQs

We accept orders all over the world. Recently the delivery time may have some delay due to the decrease of flights and the delay that may occur by local delivery.

Shipping Method Shipping Scope Shipping Time Shipping Cost
ePacket United States around 20-40 Days Free for orders equal or over $40;
$4.9 for orders less than $40
Australia,
Belgium,
Hong Kong SAR China,
Japan,
Singapore,
South Korea,
United Kingdom,
Thailand		 20-40 Days
Austria,
Canada,
Denmark,
Germany,
France,
Israel,
Luxembourg,
Malaysia,
Norway,
New Zealand,
Netherlands,
Spain,
Switzerland,
Sweden,
Hungary,
Portugal,
Saudi Arabia		 around 20-40 Days
Poland,
Spain,
Italy		 around 20-40 Days
Finland,
Ireland		 around 20-40 Days Free for orders equal or over $40;
$5.9 for orders less than $40
Brazil around 20-40 Days
e-Express Belarus 20-40 Days $20.9 for orders less than $30;
$17.9 for orders equal or over $30
Sri Lanka,
Pakistan,
Philippines		 20-40 Days $5.9 for orders equal or over $40;
$12.9 for orders less than $40
Kazakhstan 20-40 Days $15.9 for orders equal or over $40;
$22.9 for orders less than $40
Uzbekistan,
Oman,
Argentina,
United Arab Emirates		 20-40 Days $15.9 for orders less than $40;
$9.9 for orders equal or over $40
China Post Air Mail North America aroungd 30-60 Days $3.9 for orders less than $30;
free for orders over $30
South America aroungd 30-60 Days
Europe aroungd 30-60 Days
Asia aroungd 30-60 Days
Africa aroungd 30-60 Days
EMS
(Express Mail Service)		 North America 20-30 Days $18.9 to $29.9
South America
Europe 20-30 Days
Asia 20-30 Days
Africa 20-30 Days

*Please note: For countries in remote areas, the actual shipping cost can be seen at checkout page after you choose the destination country. Meanwhile, shipments to remote areas, or those sent during peak periods, may take longer.

However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.

For EU consumers who don’t want to add tax when placing order, but want to clear custom and pay for the tax and additional handing fees which will be charged by local custom. You can choose the option “Pay tax and handing fees by myself” (Note: By this way, there will be additional handing fees occurred when the goods arrive in your country. You need to pay tax and additional handing fees which will be charged by your local custom. This will cause extra fees more that the tax, the exact amount only can be known when the package arrive to your country.)

After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.

From 1 July 2021, the Valued-Added Tax (VAT) on cross-border business-to-consumer (B2C) e-commerce activities in the European Union (EU) has to be applied on all goods that are sold online to EU.

You can refer to the link: https://ec.europa.eu/taxation_customs/eu-consumers_en

We collect VAT for EU orders less than 150 EUR when customers make order. And we will make declaration for customs with our IOSS number ((IOSS is the way that the sender will pre-pay the VAT, which means no more calls from Customs or courier services asking for an extra payment when the goods arrive in the buyer’s home country.)

Order more than 150 EUR will be taxed at importation in the EU Member State.

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