Shipping Guide

Shipping policy

Orders are processed and shipped within 24 hours of order receipt or credit card approval on weekdays, excluding holidays.

If you do not receive an order shipment notification and it has been more than 48 hours, please contact our customer service team and email support@fm108tea.com for assistance.

Please make certain when entering your order Bill To and Ship To information, you include the current bill to address in order to verify, authorize, and process your order.

Shipping time about 5-25 days.

Pay attention：Our default shipping method is ePacket.
Here is the check order tracking website: https://www.17track.net/en

NOTE:

While we do everything we can to ensure that your parcel arrives to you in a timely manner and without breakage we cannot control every aspect of its long international journey. We hope that our customers will be patient and understanding with any kinds of complications that might occur. We will always work hard to satisfy your needs and concerns!

To avoid any problems with your parcel:

1. Make sure that your correct address is on file with us and also with whichever payment method you choose to use. We will not be responsible for parcels sent to the wrong address if that is what you have given us.

2. Please give us your phone number. Your phone number will be added to the parcel and waybill and will assist couriers and customs officials should problems arise. We will not share any of your personal information with anyone unless it is directly related to the delivery of your purchased items. We are not in the business of selling or sharing our customers’ information.

3. Please share with us what kind of declaration you would like us to make on the shipping form before or at the time your order is made.

4. If the items you ordered are damaged or confiscated by the Customs Agency of your country there is absolutely nothing we can do about it! Occasionally an overzealous Customs Agent will break pu-erh cakes in half, or slash open bags of loose leaf tea looking for contraband. If you feel wronged or feel that you deserve compensation, then you need to petition your relevant government representative or Customs Agency directly. Fm108Tea.com cannot be held responsible in any way for damages caused by Customs Agencies and their practices.